Uncategorized

Now, we all know we live in a world where customer service is becoming the new marketing tool. To over-deliver in service is by far the most valuable thing in any business.

Having said that, I would like to congratulate our staff for delivering excellent customer service. The execution of our core values and ethics resulted in our customer being absolutely pleased with the service received at CMH Kempster Ford Umhlanga.

Mr Julien Rangasamy, who recently brought his Ford in to the service department was out of words and extremely excited about work carried out on his vehicle as well as the excellent service he received from the staff as mentioned above. Mr J Rangasamy wrote in to our dealership in which he had this to say:

It is employees like you that keep our Ford brand shining! Congratulation and thank you for the amazing service delivered.

Whether you are a first-time buyer, student or maybe simply looking for a vehicle for a small family, the long wait is finally, over. Yes, it’s here, the all new Ford Fiesta, yes you heard right, why wait, be the first one in this stunning car.

What a fun filled event we had at Kempster Ford Umhlanga showing off the all new Ford fiesta. Now available in the Trend and Titanium models, auto or manual, Petrol or Diesel. You could just see that the Fiesta Fans were excited and delighted to be part of this event.

The Fiesta has never been a dull car to drive and this new-generation model is just as great. It comes with a full house of specification, features and safety and if you pick the right derivative, you could be bagging an accomplished compact car with all the bells and whistles for a reasonable price. Who wouldn’t want to be part of the Ford fiesta family after seeing this beautiful car with mind blowing features such SYNC3 setup features Apple CarPlay and Android Auto, which we've experienced in other contemporary Fords such as the Everest and Kuga, it also integrates Google Maps and supports apps such Spotify.

All new Fiesta derivatives come standard with Ford Protect, comprising a 4-year/120 000 km warranty, 3-year/unlimited distance roadside assistance and 5-year/unlimited km corrosion warranty. A 4-year/60 000 km service plan is included, with service intervals at 15 000 km.

In the spirit of WOMEN’S DAY, we at CMH Kempster Ford Umgeni headed over to KERR HOUSE- The Durban hospice for abused and destitute women.

Domestic violence, abuse and rape are a few of the many things the women in our local society go through on a daily basis. We decided to take these WONDER WOMEN goodie bags filled with health and hygiene necessities, along with an array of toys and games for the kids.

CMH Kempster Ford Umgeni is proud to have been able to contribute to one of our very own local organisations. KERR HOUSE offers support to women coming from all walks of life. They are dedicated to providing counselling, relief and rehabilitation to the women housed there.

The Ladies at KERR HOUSE invited us in with a warm welcome and big smile, we truly admire the long hours and hard work the social workers and care takers have put into making this shelter a success. We are truly inspired by the level of patience, commitment and dedication put in by the WONDER WOMEN who give their time an effort to this amazing place.

We hope KERR HOUSE continues in their dedicated efforts to help abused women and we wish them growth and prosperity in the future years to come.

“A woman is like a tea bag, you can’t tell how strong she is until you put her in hot water.” - Eleanor Roosevelt

Whether you have a mechanical breakdown or just need to replace a part, we at CMH Kempster Ford Umhlanga are always there to assist. Meet the Guys behind our very successful Parts department, they have every part you need for your Ford. The Parts department is managed by Ayden Naidoo. Also, part of the team is Logan Naidoo (Manager Assistant) who has served this very department for just over 20 years. Our sales executives, Jessy Chetty, who is a platinum member at Ford Motor Company South Africa, and Clinton Poonsamy, along with their assistants, Smanga Ngongoma and Ash Sewbaran. The Parts Department is your number one resource for quality parts, expertise in knowledge, and insurmountable service. We deliver on our promise of absolute customer satisfaction. We provide a full range of superior quality replacement parts. We pride ourselves on providing premium quality products at competitive prices while delivering the best customer service in the industry. We know that our customers demand the highest quality parts and accessories, and that's why we provide FORD Original Parts. Our Ford Original Parts are perfectly matched to your vehicle because they are designed at the same time as your vehicle. Our highly trained personnel are always here to ensure that you get the right parts or accessories, when you need them

October being BREAST CANCER AWARENESS month, CMH KEMPSTER FORD UMGENI hosted the CANSA Durban team at our dealership. A colourful sprayathon was the event for the day – and what fun it was! The staff, along with people passing by had come over to get in on the action. CMH KEMPSTER FORD is proud to have been a part of an initiative that enables research with regards to lowering cancer risk, educating the public on the symptoms and risk reductions as well as providing care and support to all people affected by various types of cancer. We are absolutely delighted to have hosted CANSA Durban and their wonderful volunteers. Their hard work, dedication ,passion and effort that is put into assisting those with cancer is truly admirable.

CMH KEMPSTER FORD hopes that all the donations that were made will bring smiles, happiness and comfort to those trying to overcome various types of cancer. Most importantly, we encourage people from all walks of life to RESEARCH, EDUCATE AND SUPPORT this valuable cause.

To our cancer warriors – WE SUPPORT YOU!

CMH KEMPSTER FORD looks forward to participating in many more initiatives to increase and help raise awareness for cancer.

“ A champion is defined not by their wins, but by how they can recover when they fall.” – Serena Williams.

CMH KEMPSTER FORD PRETORIA NORTH would like to welcome Mrs Charmaine van der Merwe as the New car’s sales manager.

Charmaine has been in the industry for over 20 years with 11 years as a sales manager, we are very excited to be under her guidance and supervision as she is highly skilled at what she does. Charmaine says throughout the years she has learnt that if you look after your customers they will look after you and that is the reason why her motto is: People are more important than cars!

Her experience and expertise will be a great benefit to her sales team as they live out her motto daily through delivering EXCELLENT customer service, Charmaine says her door is always open to customer queries as they become a big part of the family and they should always feel welcome and at ease at the dealership.

Welcome Mrs Van der Merwe and congratulations on becoming part of the team, we look forward to serving our customers with you and delivering more vehicles to them and sharing the company’s success with you.

Please Visit CMH Ford Pretoria North to meet her and her Team and to also learn about their special offers today!
Facebook: @cmhkempsterfordpretorianorth
Google+: CMH Ford Pretoria North
Email: Leadmaster80@cmh.co.za
Tel: 012 404 9200

The Festive Season also known as the “Silly Season” is around the corner, and we at CMH Kempster Ford Hatfield are very excited, however we also have to take into account some of the not so great things that happen during this time of the year. CMH Kempster Ford Hatfield is on a true safety drive, as we would like to equip our customers with the necessary information to protect themselves during this time. On the 20th of October CMH Kempster Ford Hatfield hosted a Hijack prevention and security awareness course in partnership with the NHPA (National Hijack Prevention Association).

CMH Kempster Ford Hatfield customers were educated about how they can avoid a hijack situation, and other topics covered were:

• Definition of a hijack, when and where it all started.
• Objectives:
• To improve awareness, enabling you to pre-empt a possible attack & avoid it.
• How to get yourself, children, passengers safely out of the vehicle in the event of a hijacking.
• Motivation behind attacks / Different categories of hijacked vehicles.
• Factors that lead to attacks.
• Popular locations (top 12 locations) & current modus operandi used.
• Operational techniques of the static attacker. Vehicle to vehicle attack / being followed.
• Risks whilst driving at night & how best to overcome them.
• How to react during an attack, should you fall victim to the crime.
• Practical around a stationary vehicle:
• How to behave in a non-threatening manner & exit the vehicle safely.
• How to become a smaller target / protect vital points to increase your chances of survival.
• How to look after the safety of children / passengers.
• Additional crime topics:
• Smash & Grab Attacks
• Housebreaking & Dog Poisoning

Our customers were very happy and felt that they needed another course of such a nature, thus we are hosting another safety drive on the 17th of November 2018 at CMH Kempster Ford Hatfield, situated on corner Jan Shoba and Park Street in Hatfield Pretoria and this time around we focus on self-defence. We hope you can join us.

First Ford Ranger Raptor Trial Units Produced in South Africa

The greatly anticipated Ford Ranger Raptor set to be released in the first half of 2019, has been undergoing trial builds and rigorous testing at the Silverton Assembly Plant in Pretoria. Building up towards full-scale production.

The Ford Ranger Raptor is part of the Ford Performance family and has been built from the ground up as a performance vehicle. This is not a kit to be added on or a modification that can be purchased, but a whole new vehicle and a first of its kind in this segment, setting a new benchmark.

PRETORIA, South Africa, 9 October 2018 – The dream of producing the highly anticipated Ford Ranger Raptor has come a step closer in becoming a production reality, with the first batch of trial units emerging from Ford’s Silverton Assembly Plant in Pretoria.

In preparation for full-scale production of this exhilarating all-new model, the Silverton Assembly Plant produced its first 10 official Ranger Raptor units as part of the Tooling Trials (TT) build-up phase, validating its high-tech assembly line which received an extensive upgrade through Ford’s R3-billion investment in its local operations, announced last year.

Powered by an all-new 157kW / 500Nm 2.0-litre Bi-Turbo engine assembled at Ford’s Struandale Engine Plant in Port Elizabeth, and utilising a sophisticated new 10-speed automatic transmission, the Ranger Raptor has the punch to match its muscular and aggressive design and off-road capabilities.

Combined with Position Sensitive Damping (PSD) shock absorbers exclusively manufactured by FOX, an advanced Terrain Management System (TMS) that includes an exciting Baja mode, a toughened reinforced chassis, powerful all-disc braking system and specially developed BF Goodrich tyres, the Ford Ranger Raptor is truly a gem.

Image and Article Source:

Ford Media Centre SA - https://media.ford.com/content/fordmedia/fma/za/en/news.html

You have greatness in you… The ability to do more than you could ever even imagine! Are you living to your full potential? Are you trying each and every day to improve yourself and to be better than you were yesterday? Are you pushing yourself to the limit and giving it your all? If you don’t try each day to be better than you were yesterday then that means you are happy with average and don’t you dare settle for anything less than extraordinary! You might already be at a good level or even a great level, but you need to keep in mind that there is always a higher level and you need to challenge yourself daily. Here at CMH Kempster Ford Pretoria North,we encourage each other to always seek to excel ourselves, we strive to make it a daily obsession to make the most out of our potential. We’ve put an “Own Personal Best” award system in place where we gave certificates with every individuals’ personal best from the past few months, encouraging them to better themselves to get another award by the end of each month if they improved from the previous month and selecting an employee of the month for each department.   We would like to take this opportunity to congratulate the following people:

• Philemon Lukhele for being sales person of the month from our new car department
• Masego Leballo for being sales person of the month from our used car department
• Werner Helsberg for being Technician of the month from our workshop
• Chantel Gerber (F&I) who broke the CMH new vehicle income record

Thank you all for your hard work and dedication, we do appreciate each and every one of you. By combining our passion and teamwork we are definitely turning into an unbeatable winning team hungry for success.

What a year that was at CMH Kempster Ford Pretoria North, each year we like to reflect on the year we had as a Dealership and this year has been no different.

Our year end function was held on the 16 November 2018 to celebrate our successes and appreciate the lessons.

This will mean as a dealer we had to thank our dealer Principal Mr Heine Venter for signing the cheque that had to make all of this possible.

We were at Hawaii (well not literally…) but our theme was Hawaii, it was nothing short of colour, Festive, Fun and celebration.

We celebrated achievements of colleagues who went the extra mile to make us the number one dealership in service delivery.

As much as there was joy, we were saddened as it was announcement that Tinus Van der Walt our Used cars manager will be leaving the dealership, we wish him well and nothing but the best on his new chapter.

We enjoyed delicious food, great conversations, good laughs and of course great music accompanied by some great moves.

Yearend functions are to rekindle friendships in the work place, lift spirits and to appreciate all the effort that the employees put in throughout the year as well as to unwind, relax and reflect.

Let us take this opportunity to wish each and every member of the CMH Ford Gezina family a safe and happy Festive season with nothing but joy, Peace and love.

We hope you have a Merry Christmas and a Happy new year, with all the love from CMH Ford Pretoria North.

• Facebook: @cmhkempsterfordpretorianorth
• Google+: CMH Ford Pretoria North
• Email: Leadmaster80@cmh.co.za
• Tel: 012 404 9200

When arriving at our dealership you will be greeted by a friendly security guard who will show you where to park and assist you with the start of the checking in proses. From there you will meet our very friendly and trained service advisor team who will be your contact and keep you up to date with what will and what is happening with your vehicle. Our brand specific trained technician team will be responsible for ensuring that your vehicle gets service and is in good health for you and your family’s safety. Each service includes a compulsory safety check which consists of checking the condition of the brake pads, condition and pressures of tyres including the spare, the condition of shocks the function of the wiper blade, function of the vehicle’s cooling system, all fluid levels, condition of the battery and the function of all lights. We also make use of an in-house windscreen repair centre who will check your windscreen for chips and crack. Our efficient wash bay makes use of waterless wash technology to use the least amount of water to help care for our environment. They will ensure that your vehicle is clean at the time you pick it up. Our highly trained technical team will assist you with any technical questions and our workshop is equipped with the latest diagnostic equipment to ensure quick and accurate diagnoses of any problems mechanical or electrical. We at Kempster Ford Pretoria strive to give our customer the excellent service that each and every one deserves.

The CMH Kempster Ford Durban South’s Team has decided to join Fit 4 Life’s 12 week full body transformation challenge on the Bluff and CMH Kempster Ford Durban South have sponsored us. This challenge is designed to decrease body fat, increase lean muscle mass and strengthen the core. We are all different shapes and sizes, and all ages, some of us are total beginners and others are athletes. Our team has decided that we must lose weight before summer. Fit 4 Life say we will lose weight, get ripped and tone up. We train four times a week with a professional trainer in an intimate and energized group. The Training environment is specially designed circuits which includes resistance training, strength training, cardio, kettle-bells, stretching and plyometric training. Every single workout is different and even though we might have started off slow, in 12 weeks we will look back and smile. Never mind looking and feeling great. We were privately assessed at the beginning of the challenge and will be checked again at the end of the 12 weeks. Measurements and photographs were taken and then at the end more will be taken to track each person’s progress and this will be used when judging the winners. 12 weeks of dedication to both training and diet plus hard work that will be giving us amazing results as well as a new love for fitness and training. We will be leading a happier, healthier, stronger, leaner and certainly a much fitter lifestyle. The Benefits • Improved health (improves cholesterol levels, lowers high blood pressure, lowers risk of diabetes) • Improved fitness (keeps your body fit and able) • Increased self-confidence • Makes you feel happier • Better performance and productivity both at home and at work • Helps you cope better with stress and alleviates anxiety • Reduces feelings of depression and lessens fatigue • Healthy body = a healthy mind (boosts mental health) Visit us at 274 Edwin Swales Drive, Bluff or give us a call on 031 451 4700. Ford. Go Further.

Like every busy year comes to an end success, achievements and new friendships in the dealership needs to be celebrated and this one was the first year-end function with our new Dealer Principal, Heine Venter, who joined us in March. We would just like to take a moment to thank and appreciate Heine for the pleasant and inspiring person that he is and for the positive impact he has on the dealership. He fitted right in from the start and made a great difference, not just in the dealership but in each and everyone’s life. We hope that this was the first of many more year-end functions to be celebrated with you! We enjoyed the day at LA Sport where we kick-started the day with some fun in the sun, adrenaline rushing off-roading on their 4x4 track where we experienced the real science of tough with our incredible Ford Ranger. We also celebrated some achievements from Ford Academy which we are very proud of... Dirk Coetzee, our parts sales consultant, enrolled as Honorary Platinum Member which is the highest possible achievement and successfully completed all training possible through Ford Academy. The following people successfully attained the prescribed levels of professional achievements and enrolled as platinum members: -Lizette Korb, our Academy Ambassador who makes sure we all get the necessary training to deliver the utmost best service and experience to our customers -Martin Neethling, our used car sales executive, who has the necessary product knowledge and sales skills to make your buying experience the most enjoyable one. -Susan Pienaar, our Stock Controller who knows all the Ford models by heart and is making sure we have enough stock available. -Tinus van der Walt, our Used Car Manager who makes sure that everything runs accordingly with the necessary management and coaching skills, product knowledge and knows how to deliver the best service to our customers. With the smell of a proper spitbraai, the sound of the best music and vibrant vibes from the staff members it is needless to say that we had the time of our lives! Connecting with each other on a different level, bonding and making our team spirit grow stronger here at CMH Kempster Ford Pretoria North.  

We all need to get to our destinations at any given time, however, we cannot predict the weather. We can, however, take precautions to arrive alive during the stormy conditions and there are a few things we all need to take into consideration when we head out. These are some tips you need to keep in mind when travelling: 1: Slow Down. There are minimum and maximum speeds for a reason, make sure you keep within the limit always. 2: Turn your headlights on! When driving in bad weather, it is very important for you to be able to see other motorists as well as them seeing you. 3: Always maintain a safe following distance! When the roads are wet they offer less grip, so allow plenty of room between you and the vehicles in front of and behind you to be safe. 4: Stay Informed! Make sure you check traffic websites before you head out that way you will know whether roads are open or closed. Plan your journey to avoid trouble spots and watch the weather forecast. 5: Patience is key! Patience needs to be applied in all aspects when the roads are wet as the journey can take much longer when there are poor weather conditions. It is not worth it to rush. 6: Vision is vital! Always keep your eyes ahead when driving, and make sure to always watch the vehicles around you. 7: Tread softly! Harsh breaking or acceleration can upset the stability of the vehicle. Traction and stability should be active at all times. 8: Keep an eye out for debris! In events of bad weather, storms tend to leave rubbish on the roads. Some of these could be dangerous while driving, so make sure you look for objects such as tree branches and smaller objects which could cause punctures. 9: Avoid puddles! Always stay away from gutters where large amounts of water can gather. Cars and water do not mix! If you do come across deep water, slow down gently and maintain control of the steering wheel, then continue with your journey. 10: These are tips to keep you safe and sound as you head out. In an event you venture into stormy weather, make sure to stay calm. Try to handle the situation as best as possible and keep everyone in the vehicle calm and at ease. These helpful tips are brought to you by CMH Kempster Ford Durban. Visit us at 901 Umgeni Road, Durban or call our Team on 031 313 0800. Ford. Go Further.

Have you heard about Ford Options? A Financing option that is designed to allow you to drive a new Ford more often? If you have been dreaming of diving a brand new Ford, well dream no further! Your favourite brand has just introduced a brand new way to drive a brand new ford. FORD OPTIONS gives you huge flexibility and a low monthly amount over the repayment period. With Ford Options you get to choose your deposit between 10% -30%, agree on a monthly repayment plan that suits you, then simply drive away with the added peace of mind of knowing that your vehicle is guaranteed to be purchased back by the dealership. At the end of your agreement, you can then choose to either Return, Retain or Renew your car. If you choose to renew your Ford vehicle you can trade it in at your Ford Dealer. What makes it more interesting is that all, yes, ALL Ford vehicles can be purchased by using Ford Options from the very Economical Eco Sport, to the little Figos, Sleek Fiestas, Big Rangers and the Sporty Mustang. Visit our CMH Kempster Ford Umhlanga Dealership at 89 Flanders Drive, Mount Edgecombe. Don’t miss out on a FANTABULOUS new way to drive a brand new Ford today! Ford – Go Further